Teqtivity + Freshworks Integration

What is Freshworks?

Freshworks is a cloud-based IT service management (ITSM) solution by Freshworks, designed to streamline IT operations. It helps teams manage service requests, incidents, and assets through features like ticketing, asset tracking, automation, and a self-service portal. Freshworks offers real-time insights, simplifies workflows, and enhances collaboration, making it a scalable solution for organizations of all sizes to improve service delivery and IT support efficiency.

Why Choose Teqtivity + Freshworks?

• Unified Asset and Service Management: Integrating Teqtivity with Freshworks allows IT teams to manage both assets and service tickets within one platform. This eliminates the need to switch between systems, streamlining workflows and improving overall efficiency.
• Real-Time Asset Updates: With this integration, asset information (e.g., serial numbers, status, and history) is automatically linked to Freshworks service tickets. Any updates to asset status, such as repairs or replacements, are automatically synced in real-time across both systems, ensuring consistency and reducing errors.
• Improved Productivity: Automating workflows between Freshworks and Teqtivity helps reduce manual tasks, accelerates issue resolution, and allows IT teams to focus on higher-priority tasks, improving service delivery and responsiveness.
• Complete Asset Lifecycle Tracking: Track the entire lifecycle of assets—from procurement and assignment to repair, end-of-life, and disposal—within Freshworks. The integration ensures all asset actions are recorded and visible, making compliance and auditing easier.

How Teqtivity + Freshworks Works

Instant Asset Visibility in Service Tickets
When a service request is created in Freshworks, Teqtivity automatically links the related asset to the ticket, providing IT teams with immediate access to essential asset details (e.g., serial numbers, warranty, and history) directly within the ticket.

Real-Time Asset Status Updates
Changes to asset statuses (e.g., “damaged,” “assigned,” “repaired”) in Freshworks are immediately updated in Teqtivity, ensuring consistent and synchronized data across both systems and minimizing the risk of errors or outdated information.

Unified Asset and Service Management
IT teams can manage asset assignments, repairs, and replacements directly within Freshworks tickets. All asset-related actions are tracked in real-time and updated in Teqtivity, ensuring that asset information is always current and accessible.

Automated Onboarding and Offboarding
Freshworks automatically syncs onboarding and offboarding service tickets with Teqtivity, streamlining the process of asset assignment to new employees and return of assets from terminated employees, ensuring efficiency and reducing manual errors.