Teqtivity + Jira Integration

What is Jira?

Jira, developed by Atlassian, is a project management tool used primarily for issue and project tracking in software development. Jira provides a platform for managing tasks, bugs, and user stories with customizable workflows. It is widely used for agile project management, helping teams prioritize and resolve issues efficiently through boards, backlogs, and sprints. Jira’s flexibility allows teams to tailor workflows and reporting based on specific project needs.

Why Choose Teqtivity + Jira?

• Unified System: Manage assets, service requests, and support tickets in one centralized platform, reducing the need to switch between systems.
• Enhanced Asset Visibility: Automatically link asset details—such as serial numbers, status, and purchase history—to Jira tickets, giving IT teams instant access to relevant information.
• Real-Time Updates: Reflect changes in asset status (e.g., “assigned,” “damaged,” or “repaired”) instantly in both Teqtivity and Jira, ensuring accurate and up-to-date records.
• Streamlined Issue Resolution: Technicians can manage asset-related tasks, such as repairs or replacements, directly from Jira tickets, speeding up issue resolution.
• Efficient Lifecycle Management: Track assets through their entire lifecycle—from procurement to retirement—within Jira, enabling IT teams to plan and execute workflows more effectively.
• Improved Accountability: Linking assets to specific tickets provides better traceability and accountability for asset usage and service history.

How Teqtivity + Jira Works

Asset Visibility Within Jira Tickets
Easily access complete asset details directly within Jira tickets using the Teqtivity for Jira plugin. For example, when a user reports an issue with a device, IT teams can instantly view critical information such as serial numbers, location, and user details without leaving Jira.

Real-Time Asset Status Updates
Keep asset records up to date by modifying asset statuses directly in Jira. For instance, marking a device as “damaged” or “repaired” in Jira instantly updates its status in Teqtivity, ensuring asset records remain aligned with ongoing support tickets.

Custom Field Mapping for Enhanced Ticket Management
Map Jira ticket information to relevant asset records in Teqtivity for seamless tracking. For example, when a ticket is created, details like the ticket number and status are automatically linked to the corresponding asset in Teqtivity, helping IT teams track request history and resolutions efficiently.

Unified Workflows for Asset Management & Issue Resolution
Integrate asset management with your service desk processes to streamline tasks such as provisioning, repairs, and replacements. For example, if an asset requires repairs, IT technicians can update its status in Jira and assign it to a service request. The changes are instantly reflected in Teqtivity, ensuring a unified view of the asset lifecycle from issue to resolution.