Between hybrid work, remote hires, and a growing inventory of laptops, monitors, phones, and accessories, it’s no surprise that devices go missing or are never returned at all. The truth is that incomplete asset recovery is more common than organizations realize, especially if they don’t have a proper IT Asset Management (ITAM) system in place.

Poor asset recovery results in thousands of dollars in lost equipment, increased security risk, and an inaccurate IT asset inventory.

What’s Happening to the Missing Devices?

If your organization has poor ITAM, then the probability of lost devices increases. In fact, industry research shows that companies lose track of 5-10% of their IT assets annually. A mid-size company with 1,000 devices in circulation could mean $100,000+ in lost hardware every year.

Although there are a few instances, like theft, where loss is unpredictable, most instances of lost IT assets can be prevented. Increased risk of lost devices is often tied to disorganized asset recovery during offboarding, a messy inventory sheet, unmanaged duplicates, and more.

Having an effective IT Asset Management (ITAM) tool, like Teqtivity, has proven to help organizations have a better grip of their devices, reducing losses.

How Teqtivity Solves the Asset Recovery Problem

Teqtivity streamlines the asset recovery process by eliminating manual tracking and guesswork. Here’s how:

Centralized Asset Visibility

Traditionally, organizations kept asset data across multiple sheets and programs, which opened the door for mistakes and losses. Teqtivity eliminates the need to have asset data in more than one place because our comprehensive dashboard includes all of the information on all of your assets, like asset type, asset location, user records, damaged assets, pending returns, and more.

With our tools, our clients have been able to centralize their ITAM operations and increase visibility on all their device inventory. As a result, they have been able to reduce the number of unreturned or duplicate devices, saving them thousands of dollars.

Integrations with Your Existing Tools

Teqtivity integrates effortlessly with your existing IT tools, including asset retrieval services like Retriever. This integration ensures you no longer have to switch between multiple systems for device recovery. Instead, you can initiate return orders, track shipment statuses, and manage returns directly within Teqtivity’s interface.

When an employee departs, IT teams can easily input employee details into Teqtivity, automatically creating a Retriever return order. The employee receives the necessary packaging directly from Retriever, and the returned device shipment can be tracked seamlessly within Teqtivity.

The Real Cost of Unreturned Devices

When asset tracking is scattered across spreadsheets or multiple tools, there’s no easy way to verify who has what, what’s been returned, or what’s still outstanding. That lack of visibility increases the chance of things slipping through the cracks.

Lost devices become a security risk for organizations. Unreturned laptops (and other devices) can contain sensitive data, stored credentials, or company software licenses. If they’re not wiped, locked, or reported missing, your organization is left exposed.

Additionally, incomplete recovery creates blind spots that ripple across procurement, budgeting, and compliance. Investing in a tool to enforce a tighter ITAM program is well worth it to avoid these risks.

Final Thoughts

Every missing asset adds up, whether lost, stolen, or simply forgotten. Incomplete recovery drains resources, introduces security risks, and disrupts inventory accuracy.If you’re tired of chasing down missing laptops and accessories, it might be time to put a smarter system in place, and we can help. Schedule a product demo with us today.

How Teqtivity Helps You Manage Your Asset Recovery